Effective Date: May 16, 2025

At Rhapsolabel by Satish ("we," "us," or "our"), we are committed to delivering your orders promptly and securely. This Shipping Policy outlines the terms and conditions governing the shipping of products purchased through our website (www.rhapsolabelbysatish.com) or mobile applications (collectively, the "Services"). By placing an order, you agree to the terms described below.

1. Shipping Destinations

We offer shipping to the following regions:

• India: All states and union territories, including metro cities, urban areas, and select rural locations.
• International: Select countries, including the United States, United Kingdom, Canada, Australia, United Arab Emirates, and others. Availability may vary based on product and destination.

To confirm if we ship to your location, enter your postal code or address at checkout. If your location is not serviceable, you will be notified during the order process.

2. Shipping Charges

India:

• Free Shipping: On orders above ₹2,000.
• Standard Shipping: ₹100–₹300 for orders below ₹2,000, depending on location and order weight.

International:

Shipping charges vary based on destination, order weight, and method. Exact costs will be shown at checkout.

Additional customs duties, taxes, or import fees may apply for international orders, which are the customer's responsibility.

Shipping costs are non-refundable unless the order is canceled before dispatch due to our error.

3. Order Processing Time

• Processing Time: 1–2 business days, subject to payment verification and product availability.
• Custom/Pre-Order Items: 5–10 business days.
• Business Days: Monday–Saturday, excluding public holidays.

A confirmation email will be sent after processing.

4. Delivery Timelines

India:

• Metro Cities: 2–4 business days.
• Other Cities/Towns: 4–7 business days.
• Remote/Rural Areas: 7–10 business days.

International:

• Standard Shipping: 7–15 business days.
• Express Shipping: 3–7 business days (select countries).

Delivery estimates may vary due to external factors beyond our control.

5. Shipping Methods and Partners

We partner with:

• India: Delhivery, Blue Dart, India Post, etc.
• International: DHL, FedEx, etc.

Tracking details will be shared upon dispatch.

6. Order Tracking

After dispatch, you'll receive tracking details via email or SMS. You can also track orders in your account under "My Orders" at our website.

For tracking issues, contact: care@rhapsolabelbysatish.com or call +91 9901741174.

7. Delivery Instructions

• Accurate Address: Ensure correct address details to avoid delays.
• Failed Delivery Attempts: Additional charges may apply for re-delivery due to failed attempts.
• Safe Delivery: Delivery to a secure location is subject to courier discretion.

8. International Shipping Considerations

• Customs and Duties: Customer is responsible for applicable fees.
• Currency: Orders processed in INR or supported currencies at checkout.
• Restrictions: Some products may not be eligible for international shipping.

9. Damaged or Incorrect Deliveries

Inspect your package upon delivery. Report damages or incorrect products within 48 hours to care@rhapsolabelbysatish.com with order details and photos.

We will arrange replacement/refund per our Return Policy. Approved claims will receive a prepaid return label or reimbursement.

10. Order Cancellations and Address Changes

• Orders can be canceled before dispatch.
• Address changes must be requested before dispatch.
• We are not responsible for delays due to incorrect addresses after dispatch.

11. Lost or Undelivered Packages

If your order is lost or marked delivered but not received, contact us within 7 days of the estimated delivery date. After investigation, we'll offer a replacement or refund if applicable.

12. Changes to This Shipping Policy

We may update this policy to reflect changes in practices or legal requirements. Check back periodically for updates.

13. Contact Us

Rhapsolabel by Satish
Email: care@rhapsolabelbysatish.com
Phone: +91 9901741174
Address: 69 36th Cross, 10th Main Rd, 5th Block, Jayanagar, Bengaluru, Karnataka 560041, India
Operating Hours: 10 AM–6 PM IST, Monday–Saturday